Spaces listed on Myrsa must meet minimum quality standards regarding safety, access, and cleanliness, and they should be consistent with the description provided in the listing.

If a renter pays for a booking and finds that these minimum quality standards aren't met, the renter may be eligible for a refund. This refund policy allows the renter to file a claim against the space owner to initiate a refund.

Myrsa will mediate this investigation and serve as the final arbiter of a decision.

To submit a valid claim and initiate the investigation, you must: File a claim within 24 hours of end of booking.

Email : support@myrsa.in with the Subject line: 'Refund Claim Request' from your registered email ID.

A detailed description of the incident, a link to your profile or profile ID, a link to the listing or listing ID, other supporting information such as notes and photos that support your claim.

A Myrsa Customer experience Manager will reply to your email to initiate an investigation and a refund in case eligible.
All eligible refunds to be processed within 14 business days of receipt of claim.


You can view our cancellation policy here.